07818 061505 richard@abbeybsm.co.uk

Our charter

What’s different about Abbey?

At Abbey we are proud of the service that we deliver to our clients and we genuinely care about the people we work for, and the way in which we are viewed.

We strive to provide our clients with value for money, and although we know that there will inevitably be firms that quote less (at least at the outset!) we are confident that the principles by which we work are enough to stand us apart.

Abbey’s client charter makes clear our commitments to you. It sets out what you can expect from us throughout your project and it sets us apart from other building companies.

Our commitment to you

  • We give your project our full attention:  we will never leave you half way through your work.
  • We work in partnership with you: we will keep you informed at every step of the project.
  • We only charge what we say we will:  there are no hidden extras…a cheaper quote at the outset may well be a false economy in the long term.
  • We only use new materials: so you can always rely on the quality of our workmanship.
  • We are prompt and work a full day: you can rely on us, personally and professionally.
  • We are courteous and skilled professionals:  we take pride in a job well done.
  • We keep a home that is as clean and tidy as possible whilst the job is underway:  it’s your home – not our building site.
  • We will see a job finished on time: a job is only finished when it is finished to your satisfaction.
  • We will visit at a later date if required: our support doesn’t end when we finish the job.
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“Just to let you know I’ve nearly finished the painting and the loft room feels very warm and cosy even when the wind is blowing and it’s raining! I would like to thank you and the team for the quality of your work and completing the job with the minimum of fuss and mess. I would also like to commend Gunstock of the quality of the stairs and the fitting of the doors.”

Paul, Elaine and Heather